Data Center Manager, Systems Engineer
Supports Tier III activities, to include resolving incidents/problems escalated from Tier II related to the internal workings of the software or COTS/GOTS integration. These are break/fix activities, which are outside of typical development, and implementation activities (such as resource planning, project management, architecture, software development, initial implementation/integration/testing, etc.). This includes providing emergency software or configuration changes to correct problems discovered once operational, providing after hours support as requested by Tier II for outages deemed critical, assisting Tier I and Tier II with updating documentation to reflect changes to the operational system, to include related SOPs and knowledge modules, create/write automated scripts to mitigate re-occurring known errors, or eliminate the known error altogether. Train Tier I and Tier II on modified capability, and gathering and reporting metrics on the number of problems resolved at the Tier II level.
*All Candidates must have a TS/SCI clearance with a Full Scope Polygraph
WOOD is an Equal Employment Opportunity Employer; all qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.