• System/Network Administrator Level 0

    Location US-MD-Laurel
    Posted Date 2 weeks ago(7/3/2018 8:59 AM)
    Job ID
    # Positions
    Experience (Years)
    IT Operational Support
  • Overview

    System/Network Administrator Level 0


    Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages Virtual and storage environments; Linux, UNIX and Windows operating systems; installs/loads operating system software, troubleshoots, maintains integrity; and configures virtual, storage and network components along with implementing operating systems enhancements to improve reliability and performance.


    • Provide support for implementation, troubleshooting and maintenance of IT systems.
    • Manage the daily activities of configuration and operation of IT systems.
    • Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.
    • Provide assistance to users in accessing and using IT systems.


    *All Candidates must have a TS/SCI clearance with a Full Scope Polygraph

    • No demonstrated experience is required.
    • Bachelor’s degree in a technical discipline from an accredited college or university is required.
      • Five (5) years of SA experience may be substituted for a Bachelor’s degree
    • Contractor shall currently possess and maintain one of the following certifications:
      • Microsoft Technology Associate – IT Infrastructure (MTA-IT)
      • Microsoft Certified Solutions Associate – Desktop (MCSA-DT) Windows 7
      • Microsoft Certified Solutions Associate – Desktop (MCSA-DT) Windows 8
      • Microsoft Certified IT Professional – Windows Client (MCITP-Client) Desktop Support Tech on Windows 7
      • Microsoft Certified IT Professional – Windows Client (MCITP-Client) Desktop Admin on Windows 7
      • CompTIA – A+
      • CompTIA – Network+
      • CompTIA – Storage+

    WOOD is an Equal Employment Opportunity Employer; all qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.


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