System Administrator (Shift) Level 2 (SA-S2)
Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX, Linux, Windows and Virtual operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. Support will be provided on a 12-hour shift, 24 hour/ 7 day a week basis complying with the shift schedule detailed within the associated TTO. Candidate will be considered Emergency Essential, providing support during headquarters closures and Federal Government Holidays.
*All Candidates must have a TS/SCI clearance with a Full Scope Polygraph
WOOD is an Equal Employment Opportunity Employer; all qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.