Service Desk

Service Desk

woodcons.com

This position is on the Service Desk, and the required schedule is 8 am to 4 pm Monday through Friday. This role will support the IT requirements of users in the headquarters building and in the enterprise.

Security Clearance Requirements:

This position requires candidates to be U.S. Citizens and possess a TS/SCI Security Clearance with an appropriate Polygraph

• Provide exceptional customer service and professionalism in support of Field organization users, while being willing to learn, also be willing to be flexible, and be able to manage multiple priorities while working within a team of less than 10 people.
• Unlock user accounts, reset passwords, assist with PKI import/renewal, perform file transfers, create accounts, perform data transfer agent responsibilities, resolve VPN account issues, provide accesses.
• Develop and update documentation for SOP’s and troubleshooting procedures.
• Contribute to technical contract deliverables like weekly/monthly reports, etc.
• Use a ticketing system, document repository, and customer tools and applications.

Required Education & Years of Experience

• Bachelor's degree in a technical discipline from an accredited college or university is required and five (5) years' experience as an engineer. 
  • Five (5) years of additional SA experience may be substituted for a bachelor's degree.

Required Certification (possess and maintain one of the following)

• Microsoft Technology Associate-IT Infrastructure (MTA-IT)
• Microsoft Certified Solutions Associate - Desktop (MCSA-DT) Windows 7
• Microsoft Certified Solutions Associate - Desktop (MCSA-DT) Windows 8
• icrosoft Certified IT Professional - Windows Client (MCITP-Client) Desktop Support Tech on Windows 7
• Microsoft Certified IT Professional - Windows Client (MCITP-Client) Desktop Admin on Windows 7
• Computer Technology Industry Association - (A +)
• Computer Technology Industry Association - (Network +)
• ​Computer Technology Industry Association - (Storage +)
• Or equivalent approved by COR-T

WOOD is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.