• System Network Administrator Level 1

    Location US-MD-Laurel
    Posted Date 1 week ago(1/13/2019 4:43 PM)
    Job ID
    2019C-0266
    # Positions
    1
    Experience (Years)
    5
    Category
    IT Operational Support
  • Overview

    Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages Virtual and storage environments; Linux, UNIX and Windows operating systems; installs/loads operating system software, troubleshoots, maintains integrity; and configures virtual, storage and network components along with implementing operating systems enhancements to improve reliability and performance.

    Responsibilities

    • Provides support for implementation, troubleshooting and maintenance of IT systems
    • Manages the daily activities of configuration and operation of IT systems
    • Provides assistance to users in accessing and using IT systems
    • Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
    • Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution
    • Provides support for the escalation and communication of status to agency management and internal customers
    • Optimizes system operations and resource utilization, and performs system capacity analysis and planning

    Qualifications

    Active TS/SCI with Polygraph is required

    • Five (5) years of experience as a SA in programs and contracts of similar scope, type, and complexity is required
    • Bachelor’s degree in a technical discipline from an accredited college or university is required
      • Five (5) years of SA experience may be substituted for a Bachelor’s degree
    • Contractor shall currently possess and maintain one of the following certifications:
      • Microsoft Technology Associate – IT Infrastructure (MTA-IT)
      • Microsoft Certified Solutions Associate – Desktop (MCSA-DT) Windows 7
      • Microsoft Certified Solutions Associate – Desktop (MCSA-DT) Windows 8
      • Microsoft Certified IT Professional – Windows Client (MCITP-Client) Desktop Support Tech on Windows 7
      • Microsoo CompTIA – A+
      • CompTIA – Network+
      • CompTIA – Storage+

    An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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