• Systems Administrator, SME

    Location US-MD-Ft. Meade
    Posted Date 3 weeks ago(11/16/2018 3:00 PM)
    Job ID
    NP-198
    # Positions
    1
    Experience (Years)
    15
    Category
    Systems Engineering
  • Overview

    WOOD is hiring a Systems Administrator, SME to join our team in Ft. Meade, MD. The Systems Administrator provides support for implementation, troubleshooting and maintenance of IT systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. 

    Responsibilities

    • Provides support for implementation, troubleshooting and maintenance of IT systems
    • Manages the daily activities of configuration and operation of IT systems
    • Provides Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
    • Provide assistance to users in accessing and using IT systems
    • Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
    • Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
    • Provides support for the escalation and communication of status to agency management and internal customers
    • Optimizes system operations and resource utilization, and performs system capacity analysis and planning
    • Provides support for the dispatch system and hardware problems and remains involved in the resolution process
    • Provides in-depth experience in trouble-shooting IT systems
    • Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance
    • Provides detailed analysis and feedback to agency management and internal customers for escalated tickets
    • Supports the design of systems, mission architecture and associated hardware
    • Directs and possess a working knowledge and understand of system administration interdependencies as part of the Service Oriented Architecture (SOA)
    • Analyzes and resolves complex problems associated with server hardware, applications and software integration

    Qualifications

    *All Candidates must have a TS/SCI clearance with a Polygraph

    • Fifteen (15) years’ experience in programs and contracts of similar scope, type, and complexity within the Federal Government is require
    • Bachelor’s Degree in a technical discipline from an accredited college or university is required
      • Five (5) years of additional system administration experience may be substituted for a Bachelor’s
        Degree

     

    WOOD Consulting Services is headquartered in Fulton, Maryland with an office in Washington, DC. WOOD embraces a simple philosophy… take care of our people and they will take care of our customers. We seek to hire and retain high caliber-talent to meet the needs of our customers with excellent services. For over 20 years, WOOD has followed that philosophy and built a reputation as reliable mission-enablers helping U.S. agencies achieve mission success.

     

    WOOD is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

     

     

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed